I see that many people are having the same problems but I don't see a response on how to do this.
I can't deactivate my current license whether online or off line to use it for the newer version.
This is extremely urgent, I'm in the middle of a project and need to fix this ASAP.
Mylène
Mylene Vialard We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00784408 .
Mylene Vialard We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00784408 .
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