Hi (from Spain),
Since a long time every time I try to open a file for translation the above message appears. After that I can't continue the process. When I answer "yes", I go back to the beginning. If I answer no, same story. Does anybody know what's going on and how to solver this?
Many thanks.
After reading
Does this mean you don't have any questions now?
Paul Filkin | RWS Group
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The problem hasn't changed and persists
What happens when you place your project in another location away from OneDrive?
Paul Filkin | RWS Group
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Hi Paul, I am not sure if I fully understand your question: the error appears right after I try to open the file that I want to translate, after choosing the languages and the translation memory
You seemed to be referring to the comments I made on working with OneDrive but you didn't complete the post. So I have no idea what you meant. On this basis I asked you what happens if you put your files into a location on your C drive that is not linked to One Drive?
Also, make sure you have the latest version of 2021. You should be using Trados Studio 2021 - 16.2.12.9338.
Paul Filkin | RWS Group
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ok - can you try a reset as this could just be a problem with the preview pane. To do this just close Trados Studio and then rename this folder:
c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio16\
to c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio16_old\
If you can't find this folder then you need to unhide your hidden files/folders:
Then restart Trados Studio and see if that helped.
Paul Filkin | RWS Group
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Hi Paul, many thanks for your instructions, but I get lost and I am afraid of damaging the system. Could we make an appointment so that you take over my screen to execute the operation for me? That would have to be sometime today or from next Wednesday on, because I will be leaving tomorrow again.
Could we make an appointment so that you take over my screen to execute the operation for me?
No, this isn't something I do. I suggest you try it, it's really quite a trivial thing and if you still cannot manage it I'll create a support case for you.
Paul Filkin | RWS Group
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