Problem with Trados Studio desactivate/activate license

Question

I was trying to start working with Trados today, and I got this message: 
 
 "The product license has been deactivated and Trados Studio will now exit. To start Trados Studio again, you must activate the product." (screenshot in attachment)

I did not deactivate the license or made any change at all. 
 And the exactly same error happened last February. 
 
 Can you please help me asap as I need to work? 
 
 I would like to complain about this, because the same situation happened in February, I couldn't work for 2 days until they solved the problem and now the same thing is happening. I need to work. And this error can not happen.

Ana-Loredana Gabur · Answer

Diná Carvalho We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00786281 .

Trados Portfolio > 2. Licensing and Installation

Problem with Trados Studio desactivate/activate license