License activation error (via "Language Cloud Subscription").

Question

My teacher gave access to this, but after clicking "Activate", a window appears with the error "The license key is not valid for this device. Try again with a different license or contact your cloud account administrator.". After an error, I am thrown out of the program. Previously, I did not download the foreign or hacked versions of the program. Reinstalling the program didn't help. We have only been learning to work in Trados for only 2 weeks, so I'm sorry if the solution to the problem is very obvious. Windows 10 x64 
 SDL Trados Studio 2021

Ana-Loredana Gabur · Answer

Olha Ustymova We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00793615 .

Ana-Loredana Gabur · Answer

Hi Olha Ustymova 
 
 Can you please advise if a fter your professor has added you to the university account, have you received an email (normally your university registered address) confirming that your Language Cloud account has been set up ? 
 Looking forward for your reply 
 Loredana

Trados Portfolio > 2. Licensing and Installation

License activation error (via "Language Cloud Subscription").

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