Upgrade Trados Studio 2021 auf 2022 does not work

Question

William Bader · Accepted Answer

Thank you for your prompt response. The failure to describe the problem was an oversight on my part for which I apologize. 
 Before replying to you, I decided to try again. This time the upgrade worked, and Studio 2022 has now replaced Studio 2021 in my list of licenses. So the problem is fixed. 
 On April 22nd, when I clicked on the "Upgrade (1)" button, I was transferred to the screen of which I made a screenshot. When I clicked on the "Upgrade verarbeiten / Process upgrade" button on this screen, essentially nothing happened as far as I could tell. I tried this several times; sometimes I changed the "Menge / Quantity" entry, which was pre-set to "0", to "1", thinking this might be the problem. But each time, when I looked again at my list of active licenses, I saw Trados Studio 2021, not 2022. And and at the top there was still a notice that I had one upgrade pending. 
 You are getting this message a little late because I at first tried to send it via e-mail, but it went to a no-reply server, and I just got a rejection notice. 
 Thank you again.

Paul · Answer

William Bader 
 Why doesn't it work? Your screenshot just shows that you have to process the upgrade, it doesn't show a problem. What happens when you process it?

Trados Portfolio > 2. Licensing and Installation

Upgrade Trados Studio 2021 auf 2022 does not work

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