Hello,
I`m trying to deactivate my license to activate somewhere else and there`s an error:
An error has occurred
An email has been sent to support to inform them of the error.
Please try reloading / refreshing this page.
When I try deactivating online the error is as follows:
Deactivation failed
Could not connect to the activation server. Check the activation server address in the provider settings.
Camilla Vichiett We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00793989 .
Paul Filkin | RWS
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Hi
I am facing the same problem. and getting the same error message.
When I try deactivating online the error is as follows:
Please help! I need to format my laptop and have it ready by tomorrow.
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