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Cannot Download Trados 2021 because it was erased from my Licenses and I don't have the activation code.

Carla Santamaría Romo Castro

I changed the disk on my computer. I have had Trados sincer 2017 and, up to now, I always saw that all of my licenses were in my account. I downloaded Trados 2021, but all my licenses were erased from my account, except for 2022.

When I opened Trados, I tried using the activation code from 2022, and it did not accept it. I Tried the Reset Activation Code option on the Activation box that opens up in the program, but it says the page cannot be reached.

Please help, I have urgent work to do and I need to be able to activate the 2021 version
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  • 0

    Hello  ,

    I just verify your RWS account and you purchased upgrades during the years. An upgrade is the old license converted in the new one, is why you only see the license for 2022 on the RWS account. The installer for 2022 can be found on the RWS account --> Download tab.

    Please note that Studio 2021 can be used if you install in on the same PC as 2022.

    On the RWS account the license for 2022 appears to be activated on 25.04.2023, please confirm all is ok for you.

    Best regards,

    Ana-Maria Matefi

    Ana-Maria Matefi | RWS Group

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  • 0 in reply to Ana-Maria Matefi

    Hello,

    Thank you for your answer. I did have both 2021 and 2022 on the same computer, but it still requested the activation code for 2021, and they both crashed.

    What I did today was to unistall them both, an so far I have only installed Trados Studio 2022. This time it didn't ask for the activation code, probably because I had already loaded it on this computer. When I tried working on a project I opened yesterday, it crashed. I erased that project and tried a new one and it appears to be working, but I only had time to try it for a few minutes.

    Right now I have to work on something urgent, so I can't download 2021 and try it. I ask you to please keep this channel of communication open, so I can continue with the complete process. I will get back to you tomorrow with the news on how it goes. I will see if in this process I can also solve a problem I have had for months in which the termbases don't work (I don't get the terms that I have saved with the red line and can get them on my translation by pressing the first letter).

    Thank you very much, and I will write back tomorrow
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  • 0 in reply to Ana-Maria Matefi

    Hello,

    Thank you for your answer. I did have both 2021 and 2022 on the same computer, but it still requested the activation code for 2021, and they both crashed.

    What I did today was to unistall them both, an so far I have only installed Trados Studio 2022. This time it didn't ask for the activation code, probably because I had already loaded it on this computer. When I tried working on a project I opened yesterday, it crashed. I erased that project and tried a new one and it appears to be working, but I only had time to try it for a few minutes.

    Right now I have to work on something urgent, so I can't download 2021 and try it. I ask you to please keep this channel of communication open, so I can continue with the complete process. I will get back to you tomorrow with the news on how it goes. I will see if in this process I can also solve a problem I have had for months in which the termbases don't work (I don't get the terms that I have saved with the red line and can get them on my translation by pressing the first letter).

    Thank you very much, and I will write back tomorrow
    emoji
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