Dear Customer Support, when trying to deactive the Studio (Professional Commuter 2019) licenses through the Trados License Manager on our server in order to upgrade them to the new license version 2021 (allready bought). We are getting the error code 653. As instructed in your Knowledge Base article 000013421 we are contacting you through this support web form in order to get the licenses deactivated an continue with the license upgrade process. Thanks in advance for your help.
Eduard Lengwenat We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00794574 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Eduard Lengwenat We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00794574 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Translate
