fail to activate the freelance plus 2022, and the license is used and can not be reset

When I tried to activate my freelance plus, is failed, and show error ID: 210150.

but the license is used up.

so I tried to reset the license, it successed, but just 1 license is returned, actually, both users for my freelance plus should be available because I have not used any, but just one is available now.

Please help!

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