Cannot Activate my Studio 2017 License (again)

Question

Hi, 
 A month ago I was able to activate my license using the offline activation method, but now Studio is asking me to activate again. 
 I tried both the online and offline methods to no avail. Below, the error message that is displayed when I try the offline activation. 
 
 On my RWS account, it says that I have one license in use: 
 
 How can I activate my license again and make sure the information on my RWS account is accurate? 
 Also, how can I make sure Studio won't ask for activation again, let's say, next month?

Paul · Answer

C. Rondeico We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00795426 .

Paul Filkin | RWS

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Cannot Activate my Studio 2017 License (again)