Hello,
I deactivated my Trados 2021 license on old computer but RWS account still shows "in use". When I try to activate it on my new computer, it says "no licenses are currently available for the specified activation code." Same message is shown on the old computer so now I'm unable to use my licence anywhere! RWS support takes forever to reply so anyone knows how I can resolve this issue myself since I can't count on them to resolve this any time soon?
RWS support takes forever to reply
Really? How did you try to contact them before?
anyone knows how I can resolve this issue myself
You may be able to reset your own license by using the Self Service option in your RWS account for Trados Studio 2015, 2017, 2019, 2021 and 2022.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Paul Filkin | RWS
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Hi, thank you for your answer. I tried this option as well but it didnt' work. Support fixed my problem on Monday. I guess they don't work on weekends but for such an issue I would expect a faster response.
Hi, thank you for your answer. I tried this option as well but it didnt' work. Support fixed my problem on Monday. I guess they don't work on weekends but for such an issue I would expect a faster response.
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