Unable to get Offline deactivation authorization

Hi Team,

Product: SDL Passolo 2018 Professional Edition

I am unable get the offline deactivation authorization for code xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. I need to release the license and use it on a different machine.

Could you please send me offline deactivation authorization for this code xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx?

Thanks.

-Karthigeyan G

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