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move the current licences from the RWS portal to the Trados Server Licence

Victor Hernandez

Hello dear Trados support team

I would like to move the current licences from the portal to the Trados Server Licence.

Im trying to do an offline activation and deactivation of a Network License so that I can activate it again on my Trados Server Licence.

Whenever try to do it Im receiving an error message when I click on the "Can´t activate online? - Get an offline Activation Certificat" option, the first step of the recommended process below I'm leaving the link I'm following.

The error says that "An email has been sent to support ..." and yeah I have a lot of them but not any answer from the support team.

Error message on RWS Account page stating 'An error has occurred' with instructions to reload the page and a notification that an email has been sent to support.

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[edited by: Paul at 10:03 AM (GMT 1) on 9 Jul 2025]
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    I think that probably refers to the support team for the systems and not the technical support team who would be able to contact you. I will get that message changed to be more accurate and avoid setting expectations that will not be realised. In the meantime we will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00796222 .

    Paul Filkin | RWS

    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0

    I think that probably refers to the support team for the systems and not the technical support team who would be able to contact you. I will get that message changed to be more accurate and avoid setting expectations that will not be realised. In the meantime we will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00796222 .

    Paul Filkin | RWS

    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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