My old laptop died and I need to reset my license so that I can activate it in my new laptop.
However, whether I click on "Reset license" or "Deactivate license offline", it only shows "An email has been sent to support to inform them of the error".
How can I reset my license?
Yuki Nishimura We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00796676 .
Yuki Nishimura We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00796676 .
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