My computer crashed and I just bought a new one (Windows 11). I was able to upload and install Trados Studio 2021 Freelance through my account. However, when trying to use "Reset License" button, I just get "An error has occurred" message. It won't let me deactivate my license offline. Thanks for you help.
Alexandra Poirier We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00796677 .
Alexandra Poirier We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00796677 .
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