Not able to reset license.

Question

Dear Sir / Madam, 
 I am not able to log in to my SDL Trados 2022. I have been trying for weeks. I have the license but when I try to use it, there is an error. Could you please reset it and make it work for me from your end? I have really tried many times. I have even sent a query about 3 weeks back. Though I have Trados 2022, I have never been able to work on it due to these types of errors. And I don't have my Trados 2017 anymore. So it is a very difficult situation. I would be really happy if you could help me. 
 
 Thanks 
 Hannah Gunasingh 
 Translator

Ana-Loredana Gabur · Answer

Hannah Gunasingh We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00796745 .

Trados Portfolio > 2. Licensing and Installation

Not able to reset license.