Hello, I've been trying to deactivate my SDL Trados Studio 2021 Freelance Plus extra license to reinstall Trados on a new computer, but it works neither online nor offline and I keep receiving error messages. Thanks in advance for your help! Zoe

Hello, I've been trying to deactivate my SDL Trados Studio 2021 Freelance Plus extra license to reinstall Trados on a new computer, but it works neither online nor offline and I keep receiving error messages. Thanks in advance for your help! Zoe

Zoe Nada Berthy We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00796769 .