Hi, I can't deactivate my Trados Studio 2017 license online/offline nor reset the license. The error message shown when I try online deactivation is: "Could not connect to the activation server. Check the activation server address in the provider settings. -The request was aborted: Could not create SSL/TLS secure channel." What do I need to do?
Miki Nakano We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00797157 .
Finally, I solved this problem myself. I think the cause was that there were two versions of Trados Studio installed in my PC, 2017 and 2019. And, I had to sign in first to both versions. Following the online deactivation of 2019, 2017 version could be deactivated online normally.
Finally, I solved this problem myself. I think the cause was that there were two versions of Trados Studio installed in my PC, 2017 and 2019. And, I had to sign in first to both versions. Following the online deactivation of 2019, 2017 version could be deactivated online normally.
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