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Hi,
I upgraded my license from Trados 2019 to 2022. Received an order confirmation email, however, the 2022 license and activation code is not listed under "License" section.
Can anyone please help? Thanks in advance!
RWS Community
Hi,
I upgraded my license from Trados 2019 to 2022. Received an order confirmation email, however, the 2022 license and activation code is not listed under "License" section.
Can anyone please help? Thanks in advance!
Hello Eriko Nagahata
In order to have the 2022 license in your account you need to process the license upgrade from 2019 to 2022 as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001319
For Freelance licenses like yours it is not necessary to deactivate Studio 2021 before processing the upgrade.
Thank you,
Sorin
Hello Eriko Nagahata
In order to have the 2022 license in your account you need to process the license upgrade from 2019 to 2022 as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001319
For Freelance licenses like yours it is not necessary to deactivate Studio 2021 before processing the upgrade.
Thank you,
Sorin
Hi Sorin,
When I tried yesterday the"Click here to upgrade your license" section did not work, but it just did!
Issue resolved. Thanks for your help.
Regards
Eriko