bo zhang We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00797611 .

Thank you very much!

Do I need to have a support contract to have a logged support case? I purchased the Trados 2021 freelance 1.5 years ago, and have no valid support contract now. 

I am not so urgent to reset it. much appreciate if you could spare time to help reset my license.

Best Regards.