Unable to install license

Question

Hello, 
 I need to install SDL Trados 2017 on a machine. I contacted support for this previously (Case 00796413) and was able to activate it by linking the license to the IP address. The problem is that a new IP address is generated with each new session, which means that I lose access to the license with each new login. Could you please help us link the license to the machine name instead? We tried this previously with your support and it did not work - the connection to the license server could not be established. 
 Could you please copy our IT support, Robert.Liberato@SterlingCheck.com, in your reply? Thank you!

Elisa Maxim · Answer

Stephanie Boisvert We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00798863 .

Elisa Maxim| RWS Group

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Trados Portfolio > 2. Licensing and Installation

Unable to install license