I need help de-activating my license. I can't deactivate it. I've tried to do so numerous times but I keep getting an error message. What do I need to do?

I need help de-activating my license. I can't deactivate it. I've tried to do so numerous times but I keep getting an error message. What do I need to do?

Vanessa Rivera We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00798581 .