Hi, I want to deactivate my Trados license to switch to a new laptop, but when I click on "Deactivate", I get the message "Several instances are active. Close these instances before deactivation the license." What do I have to do?

Hi, I want to deactivate my Trados license to switch to a new laptop, but when I click on "Deactivate", I get the message "Several instances are active. Close these instances before deactivation the license." What do I have to do?

Hello Julia Meyer
I noticed that a you logged a support case and an RWS engineer helped with this. Let me know if you still encounter any issues with this.
Thank you,
Sorin