How to deactivate Trados 2019 so I can reactivate on a new computer, please?

Question

Mar&iacute;a Paloma Garc&iacute;a Romero would like to ask the following question: My name is Paloma, I am a Spanish freelance translator and I am looking for help concerning my Trados Studio 2019 product. I used to have it (including license) on another computer and now I cannot activate my license on my new computer. Could you help me? I saw that I need to return my licence in order to activate it on the new computer. Is that correct? How do I do it? For now, I have downloaded Trados Studio 2019, and I am using the 30-daysTrial option (since I could not activate my licence). Thank you very much in advance for any help you can provide!! 
 In the meantime, Paloma, take a look here in case it provides you with the solution to your question: 
 https://community.rws.com/product-groups/trados-portfolio/f/licensing/39671/how-do-i-deactivate-my-license-so-i-can-activate-studio-2019-on-a-new-computer 
 All the best, 
 Ali

Paul · Accepted Answer

Alison Field 
 I'm afraid María Paloma García Romero needs to create the post for us to convert this into a support ticket. So if the article link doesn't help ten please create a new thread yourself. This way we have the right details for you automated in sent to the ticketing system. 
 When Ali created it the ticket would be raised in her name.

Alison Field · Answer

Mar&iacute;a Paloma Garc&iacute;a Romero 
 Hi Paloma, 
 I should have realised that if I opened the thread for you, it would only be applicable to my profile. Here's how to create a thread yourself ... 
 
 Click the +New button top right of your screen to create a new thread, ask your question again and someone will contact you from RWS Support. 
 The staff at RWS can only generate one Support Case per thread so this is why you need to start a new thread. 
 Here's how it will look: 
 
 Thanks Paul and sorry! 
 All the best, 
 Ali

Trados Portfolio > 2. Licensing and Installation

How to deactivate Trados 2019 so I can reactivate on a new computer, please?

Top Replies