Hello Hanna Tarkiainen-Valtonen 

In order to have the 2022 license in your account you need to process the license upgrade from 2017 to 2022 as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001319
For Freelance licenses like yours it is not necessary to deactivate Studio 2017 before processing the upgrade.

Thank you,
Sorin

Hello, 

Thanks for the reply. 

So do I have to uninstall the trial version of 2022 first before proceeding to the upgrading? I see that under my "Licenses" it says "You have 1 upgrades available. Click here to upgrade your licenses" but yesterday I got several messages "An error has occurred. An email has been sent to support to inform them of the error"

Anyway I'll try again once I have finished the ongoing projects (using the trial version). 

Thanks a lot again!

Hanna

Hello Hanna Tarkiainen-Valtonen 

You can process the license upgrade at any time without uninstalling the Trial version. Once the license is upgraded you can activate it from Studio > Help > Product Activation.

Thank you,

Sorin

Hello Sorin,

Thank you very much for your advice and help! 

Best regards,

Hanna

Hello Sorin,

Thank you very much for your advice and help! 

Best regards,

Hanna