Deactivation of Trados Studio 2019 network license

Question

Hello, I need to deactivate OFFLINE all Trados Studio 2019 network licenses, because we will install 2022 version. Could you give us permission ticket? 
 Thanks.

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 lservrc.txt 
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 *E WefYkIjk3aHLCY2yBlODLuLT:yu,NJM9kyGnFMIRL43ikoWcDZT3SYwnTbc8kGX4LDfQSutlQXksOrC4CddPq7LmN25AyHKnZgM9hUxX,4LyfHDYUPdzpVyXvEjIsUzU9QLPYwiixwmlRbxBNmAByxUTfVFQ9PT3wMtU6mV7Gsm23sL6# "ProfessionalEdition" version "2019", no expiration date, additive##AID=802645bf-36ea-434b-b58e-b419d6500f38
*E auq,uGWBaat6TJSQMH0g3nT1wtUFHBUGg3UVc,ZbnJ3ZFg8ve92hYisJKlmIwNHs3eO6r9SiA7sv8OT7rMjXTGV6u5YehYOz1gCRzGbqdDEsfOgp,l5t:2jD:6or2DJnMYfsISVf1bQzyKxdDe:fWS7FVp# "AllowTQA" version "2019", no expiration date, additive##AID=802645bf-36ea-434b-b58e-b419d6500f38

Elisa Maxim · Answer

Šárka Králíková We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00800077 .

Elisa Maxim| RWS Group

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Trados Portfolio > 2. Licensing and Installation

Deactivation of Trados Studio 2019 network license