Chiara Guerrini We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00800612 .

Elisa, nobody has been in touch with me yet. It's been 3 days of lost work so far and I still can't access Trados. 

Chiara Guerrini  

Why did you mark the support case a a verified answer?  If it hasn't solved your problem you shouldn't mark it.  Only do that when you get a reply that actually solves the problem, and this may even be your own post when you, or technical support, come back and tell us what solved it.

I'll unmark it and make sure your post is picked up.  I guess the huge number of public holidays in May got in the way here!

Chiara Guerrini  

Why did you mark the support case a a verified answer?  If it hasn't solved your problem you shouldn't mark it.  Only do that when you get a reply that actually solves the problem, and this may even be your own post when you, or technical support, come back and tell us what solved it.

I'll unmark it and make sure your post is picked up.  I guess the huge number of public holidays in May got in the way here!

I didn't do anything actually. I don't even know how to mark the support case.

Chiara Guerrini  

Fair enough... so for the benefit of anyone wondering what these options are for:

Only the person who posts the question being replied to will see these.  If you click on "Verify Answer" then the answer will turn green and most of us in RWS will never see the thread again because we filter on unanswered threads.  So it should only be used when you get the answer you need.