I haven't been able to deactivate my license online or offline. The instructions I received for activation/desactivation when I reset my license in order to activate it offline don't match the current sequence related to deactivation offline. I got an email with the subject "Offline Deactivation Authorization", but no autorization number is included. What should I do?
Corina Razetto We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00800750 .
Elisa Maxim| RWS Group
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Thanks, Elisa!
Thanks, Elisa!
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