Studio 2019 and Studio 2021 network licenses running in parallel: How to update to Studio 2021?

Question

Hello community 
 We have Studio 2019 and Studio 2021 network licenses that are managed on the same server. In other words: We have two separate network licenses, see creenshot below. For the Studio 2019 network licenses we already have purchased the upgrades to Studio 2021. All licenses are currently activated. 
 My question is how to process the upgrades. Do I need a new license file that contains all Studio 2021 network licenses or can I simply deactivate, upgrade and activate the Studio 2019 network licenses and use two license containers as I do now? If I need a new network license including all seats: How do I get it from RWS? 
 Kind regards 
 Victor Linnemann

Elisa Maxim · Answer

Olivia Sas We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00801260 .

Elisa Maxim| RWS Group

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Olivia Sas · Answer

RWS Support helped me to get the ugrade done: 
 
 In Trados License Manager: Deactivate the 2019 seats 
 On RWS Website: Perform the upgrade --> As a result all seats are now included in the Studio 2021 license 
 In Trados License Manager: Add and activate the upgraded seats by using the Studio 2021 product key 
 
 May I suggest to update the documentation on the RWS website? It does not show screenshots of the recommended Trados License Manager. 
 
 Thank you 
 Victor Linnemann

Trados Portfolio > 2. Licensing and Installation

Studio 2019 and Studio 2021 network licenses running in parallel: How to update to Studio 2021?