Hello,
I tried several times to offline deactivate and to reset my license in order to re-install it (had to reset my computer and couldn't deactivate the Trados license before).
Furthermore, I didn't find where to open a support ticket.
Volker Brueck We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00801440 .
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