Hi Team,
hope this message finds you well.
I am writing to you to ask support for a deactivation of a Trados Studio 2017 licence.
Licence:
Account: Novilinguists Srl
code: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxb7a4
An error occurs while deactivating it in Studio.
I tried also to deactivate it on the Portal but another error shows up:
Any info I need to know?
Thank you for your support.
BR,
Alberto
Camilla Amici We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00801745 .
Camilla Amici We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00801745 .
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