Trados Studio 2017 - deactivation initiated, cannot continue

Question

Hi, 
 I have one licence and one extra activation. 
 One has been recently installed on a new desktop PC, and the second was on a laptop, but now I need to move the one from the laptop to another desktop PC where it was originally activated. 
 On the laptop it says that the licence is expired, on SDL account it shows that the Deactivation was initiated, but I cannot generate Deactivation Authorisation Ticket, I get the error message to log a support ticket. 
 Can you please help deactivating the licence that is stuck in the process (the one activated in 2018)? 
 Please do not touch the active one from 2023 :) 
 Many thanks! 
 Silvia

Elisa Maxim · Answer

Silvia Cancedda We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00801941 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Trados Studio 2017 - deactivation initiated, cannot continue