Starrag AG Rorschacherberg 

I see you have a support agreement and I trust you know of your account manager.
Best have asked for help directly as I can see you asked for help many days ago and the Community does not have a SLA agreement in place.

I have raised a case for you in case you still need help
But in future please do log a case https://gateway.sdl.com/

Lyds

Starrag AG Rorschacherberg We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00804055 .