Deactivation Trados Studio 2019 not possible - licence was activated on new PC but now it appears as tesversion

Question

I moved Trados to a new pc, reset the licence and was able to activate Trados on the new pc. Then after a few days when clicking on the software it told me that I had a testversion but I do have my licence in my account. My account says that the new activation was on 25th May. Whay does it tell me that I have a testversion? I tried to reset the licence again but then this error message came up: 
 
 Please help! I have started a big translation job and need to work on this.

Elisa Maxim · Answer

Martina Köhler We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00802315 .

Elisa Maxim| RWS Group

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Trados Portfolio > 2. Licensing and Installation

Deactivation Trados Studio 2019 not possible - licence was activated on new PC but now it appears as tesversion