My account shows I have an upgrade available from 2019 Freelance Plus to 2021 Freelance plus. But no matter how many times I click on "Upgrade" it does not work and I cannot find an activation key/licence under My Licences. How do I proceed?
Thank you and best regards,
Ellen
Ellen Fernandez We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00802961 .
Ellen Fernandez We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00802961 .
Translate
