Translate
I am unable to deactivate one of my licenses after an update. So I only have access to one of my two licences. What should I do? I tried the offline deactivation, but it did not work...
RWS Community
I am unable to deactivate one of my licenses after an update. So I only have access to one of my two licences. What should I do? I tried the offline deactivation, but it did not work...
Jérôme Demers We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00803027 .
Jérôme Demers We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00803027 .