Not possible to deactivate my SDL Trados 2017 license on my old computer

Question

I would like to deactivate it to be able to activate it on my new computer. 
 Although, when using the online deactivation button in SDL Trados 2017 I get an error message which says it is impossible to create a secure SSL/TLS communication channel with the server. When I try to deactivate offline from my account and click on the "offline deactivation" option for the license I want to deactivate, I get the error message: 
 An error has occurred 
 An email has been sent to support to inform them of the error. 
 Please try reloading / refreshing this page. 
 I have tried several times both online and offline in different days, but with no success. 
 Could I have some help, please?

Sorin Perta · Answer

Carolina Rodrigo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00803264 .

Trados Portfolio > 2. Licensing and Installation

Not possible to deactivate my SDL Trados 2017 license on my old computer

An error has occurred