Hi! My laptop - with activated Studio 2021 license - went missing/stolen yesterday.
Now I want to reset the license via RWS account as a first step to activating the dormant Trados installation on a secondary laptop. Clicking Reset License (tried twice) seems to start the procedure but ultimately has no effect, Licenses still shows Users:1, In use:1, Available:0.
Tips, suggestions?
Thanks in advance!
Jan
Jan Sinstadt We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00803558 .
Elisa Maxim| RWS Group
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Thank you, Elisa! Support fixed the problem in under 2 hours even without a contract, awesome.
Thank you, Elisa! Support fixed the problem in under 2 hours even without a contract, awesome.
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