Renewal issue with cloud services

Question

I have used Trados with a subscription in the past and it expired in Sept 2022. I just renewed my license, and this time I bought the perpetual version. I activated it and it's working but when I try to turn on Machine Translation it tells me it expired in 2022. 
 There's no sign of the license I've just activated being present there and I can't use the service. 
 I have just started an urgent project with a very tight deadline so I need to understand how to solve this asap. 
 
 Thank you for your help.

Paul · Answer

Serena Marangoni We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00804244 .

Paul Filkin | RWS

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Trados Portfolio > 2. Licensing and Installation

Renewal issue with cloud services