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Hi,
I have lost access to my computer due to a hardware problem and I need to transfer my license to a new machine. Can you deactivate the currently active one?
RWS Community
Hi,
I have lost access to my computer due to a hardware problem and I need to transfer my license to a new machine. Can you deactivate the currently active one?
We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00804366 .
Elisa Maxim| RWS Group
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