Deactivation fails because of "restriction" - Follow-up

Question

Hello, 
 I am trying to deactivate Trados Studio 2021 Freelance to install Trados Studio 2022 Freelance Plus on my laptop. 
 
 It keeps failing. The message I get is: "Deactivation failed. Login for this product key has been restricted." 
 I was told to "Do W1 and then reactivate https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039553 "". 
 My Product Activate dialog box is closed. 
 There is neither a Data folder nor a Studio.lic file in my C:\Program... \SDL\SDL Trados Studio\Studio16 folder. 
 Please advise. 
 Thank you, 
 Cecile

Sorin Perta · Answer

Hello Cecile VAN TIEL 
 You upgraded your license from 2021 to 2022, hence the 2021 license was removed from your account. As the 2021 license doesn`t exist anymore, it can`t be deactivated anymore. 
 You can use Studio 2021 as it is now or you can uninstall it if you don`t need it anymore. 
 This doesn`t affect in any way the functionality of Studio 2022. If you have any issues activating Studio 2022 let me know. 
 Thank you, 
 Sorin

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Deactivation fails because of "restriction" - Follow-up