Hello, I've changed my laptop and tried to activate SDL Studio 2017 on my new one. It looks like I have to deactivate it offline and when I clicked 'Generate Deactivation Authorization Ticket', the error message 'An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request.' was appeared. What can I do?
寛子 ポッター We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00805127 .
寛子 ポッター We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00805127 .
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