Hello,

I am trying to use "Deactivate offline" to deactivate my license for Trados Studio 2019. After clicking on "Can't deactivate online? - Deactivate offline" link, it takes some time to show the next page and when the next page loads there is a message there saying:

An error has occurred

An email has been sent to support to inform them of the error.

Please try reloading / refreshing this page.

This is not normal. I have tried reloading/refreshing the page many, many times with no success. Why is this happening? Should I just click on the "Reset license" link if the "Deactivate offline" license link does not work. Also, what happens when you reset your license? Does it get deactivated?

Thank you very much!