Dear Sirs,
Friday I updated the Freelance Plus version of RWS Trados Studio 2022 (TradosStudio2022_17.0.6.14902) I use on my workstation to the so-called latest version (TradosStudio2022SR1_17.1.6.16252), which I suppose was meant to be an improvement.

I wish I hadn't.

Since then I have completely reset the software as per support procedures - deleting all relevant folders and files - twice, and done a clean reinstall also twice.
Today it's the third time I go through the procedure, but I forgot to deactivate the license on my workstation, so I tried to connect to the Licenses page on my RWS account to deactivate it from there. Surprise surprise: the page is not accessible.  So I decided I would deactivate my other license, the one I use on my other PC (a laptop) to use it on my workstation. Just to be on the safe side, I took a screenshot of the license code from my laptop. After deactivating it successfully, I could NOT reactivate the software on my workstation, nor from the "my licenses" page, nor with the license code I took from my laptop.

I have two assignments, one that I should have delivered on Friday, and the other this morning, and that I could not. This is obviously very, very inconvenient, both for me and for my clients.  

My question is: as I have TWO licenses for RWS Trados Studio 2022, NONE OF WHICH I can use after updating because YOUR WEBSITE (or at least the "my licenses" page) is down, are you going to give me any priority or just the usual 48-hour period because I don't have a support contract, even if this is on you?

Please excuse my tone, but I am very, very angry. I have been working on getting the software to work since Friday, to no avail.
Thanks and regards

Fulvio GIglio