Fail to deactivate the license offline

Hi,

I had difficult time opening a Trados packeage and tried to reinstall Trados Studio. 

While doing that, I failed to deactivate my license both online and offline. 

Trados Studio offline deactivation certificate page showing activation date, unique activation ID, and deactivation initiated status with an error message about offline deactivation failure and a link to log a support request.

Could you solve my problem on the deactivation? 



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[edited by: Trados AI at 2:09 PM (GMT 0) on 4 Mar 2024]
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