Hello, please I need your help. Out laptop had a serious hardware problem. As a result, our Trados Studio 2021 has not been deactivated and need to reinstall into a new one. Can you please provide support?
Please note that one of the users (Sarahí) has left the company, please share next steps with the other license admins (Sara, Erik)
thank you!
Sarahi Fuster We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00807161 .
Sarahi Fuster We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00807161 .
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