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I had to leave urgenlly and I will not be having access to my computer for a couple of months.
Is it possible to deactivate Trados through the account and reactivate it on a different computer ?
Thank you
RWS Community
I had to leave urgenlly and I will not be having access to my computer for a couple of months.
Is it possible to deactivate Trados through the account and reactivate it on a different computer ?
Thank you
If you've already left without your computer then your best option is a forced return. You should be able to reset your own license by using the Self Service option in your RWS account for Trados Studio 2022 which will make the licence available to you again and you can use it on another computer.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Paul Filkin | RWS
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You've done the courses and still need to go a little further, or still not clear?
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Thank you so much Paul !
Can I reset my license directly from Trados Studio 2022, or do I need to log in to the RWS website to perform the license reset?I'm asking because I will be formatting or resetting my computer in the near future and installing a new system on the same device.
To reset, only via your account.
I will be formatting or resetting my computer in the near future and installing a new system on the same device.
However, you do not need a reset in this case. Just return the licence from Trados STudio before you format your computer so it's available to you when you reinstall. A reset, under these circumstances, is only needed if you cannot access your computer to return the licence.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks a lot
Hi Paul,
It's been three days that I've been trying, I have an error message... Any suggestions?
Any suggestions?
Always good to tell us what the error message is ;-)
But I'll log a case for you anyway as I don't think knowing what the message is will really help in this case.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Daphne Deliyianni We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00807636 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks Paul, you are saving a life here 
It's simply that an error has occured and that an email was sent to support to inform them of the error