I want to deactivate my licence, because I want to install Trados on my new laptop. However deactivation of the licence always fails. Both from Trados app (the errror message is "Can't connect to the activation server) and on my Trados RWS account

Question

This is the error message in Trados app,

Error message from my Trados RWS account:

Ana-Loredana Gabur · Answer

Ruta Kundrotiene We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00807911 .

Trados Portfolio > 2. Licensing and Installation

I want to deactivate my licence, because I want to install Trados on my new laptop. However deactivation of the licence always fails. Both from Trados app (the errror message is "Can't connect to the activation server) and on my Trados RWS account