Dear Community Support,
I deactivated my license because of change of computer. I installed Trados on my new computer and activated it, all fine and well.
When resetting the new machine and trying to run Trados, Trados asked me to activate my license, although I had done so less than 20 min before!!!???
Now my RWS Account does not allow me to deactivate my license and informs me that it is in use, although my Trados installation does not seem to agree.
Please help!
vr
Vladimir Radonjić We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00808612 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Vladimir Radonjić We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00808612 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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