"Invalid Product Key" message when trying to activate Trados 2022 SR1

Question

Hi, we purchased Trados 2022 a month ago and were running it with the trial licence which has expired. 
 We've paid the bill and in our account page I can see a licence code for " Trados Studio 2022 Professional (Network SN)" with no expiry date (perpetual) available. 
 But when I enter the code, it gives me this message: 
 
 Please note that we still get the annoying message about no internet connection although it is not true, as it told us that there was a SR1 available. But, when we want to check if there are new updates by clicking the button, it says it cannot check as there is no internet connection. 
 
 Thanks for your help, 
 Raquel

Paul · Answer

Raquel Garcia We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00809900 .

Paul Filkin | RWS

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Trados Portfolio > 2. Licensing and Installation

"Invalid Product Key" message when trying to activate Trados 2022 SR1